Terms of service

Welcome to CardCrown.shop. These Terms of Service govern your access to and use of our website and your purchase of products from our store.

By accessing CardCrown.shop or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About CardCrown.shop

CardCrown.shop is an independent online retailer specializing in Pokémon Trading Card Game products and collectibles.

CardCrown.shop is not affiliated with, endorsed by, sponsored by, or officially connected with The Pokémon Company, Nintendo, GAME FREAK, Creatures Inc., or their respective affiliates, unless expressly stated otherwise.

All Pokémon-related trademarks, names, logos, characters, artwork, and intellectual property remain the property of their respective owners.

2. Eligibility

By using CardCrown.shop, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age required to enter into a contract in your jurisdiction, you should use the website only with the involvement and permission of a parent or legal guardian where required by law.

3. Website Use

You agree to use CardCrown.shop only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Introduce malicious software or harmful code.

  • Use automated systems to abuse, scrape, or overload the website.

  • Attempt to manipulate prices, promotions, inventory, or checkout systems.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access where reasonably necessary to protect our website, customers, or business.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability information are accurate.

However, product packaging, artwork, specifications, and other manufacturer details may change without notice.

Product images may be provided for illustration and identification purposes. The actual product may differ slightly from the displayed image.

5. Pokémon TCG Randomized Products

Certain Pokémon TCG products contain randomized cards.

CardCrown.shop does not guarantee that a sealed product will contain:

  • A particular Pokémon

  • A particular card

  • A particular rarity

  • A particular alternate-art card

  • A specific pull rate

  • A card of a particular market value

Unless expressly stated otherwise, randomized product contents are determined by the manufacturer.

Purchasing a sealed product does not guarantee a particular result.

6. Product Availability

All products are subject to availability.

We make reasonable efforts to maintain accurate inventory information, but inventory discrepancies may occasionally occur.

If an item becomes unavailable after an order is placed, we may contact you regarding available options. Where an order cannot be fulfilled, we may cancel the affected item or order and provide an applicable refund.

7. Prices

Product prices are displayed on the website and may change from time to time.

The price applicable to an order is generally the price displayed at the time the order is accepted, subject to obvious pricing errors or other circumstances permitted by applicable law.

Additional charges, such as shipping costs or applicable taxes, may be displayed during checkout.

8. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, technical or typographical errors may occasionally occur.

If a product is listed at an obviously incorrect price, CardCrown.shop reserves the right to correct the error and, where appropriate, cancel the affected order and refund any payment received.

Nothing in this section limits any rights available to consumers under applicable law.

9. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted if additional verification is reasonably required.

We reserve the right to refuse or cancel an order where permitted by law, including where there is:

  • Suspected fraud

  • Unauthorized payment activity

  • A significant inventory error

  • An obvious pricing error

  • Incorrect customer information

  • A technical error affecting the order

If an order is cancelled after payment has been received, any applicable refund will generally be issued to the original payment method.

10. Payment

Payment must be successfully completed using one of the payment methods available at checkout.

Payment processing may be handled by third-party payment providers.

CardCrown.shop may delay or cancel an order if payment cannot be successfully authorized or completed.

For additional information, please review our Payment Policy.

11. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery estimates are estimates only and may be affected by carrier delays, weather, public holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

Once an order has been shipped, tracking information may be provided where available.

12. Returns, Refunds, and Consumer Rights

Returns, refunds, replacements, and other remedies are governed by our Return & Refund Policy and applicable consumer protection laws.

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot legally be excluded or limited.

Where applicable Australian consumer law provides a remedy, those rights remain available regardless of anything stated in these Terms.

13. Pre-Orders

Some Pokémon TCG products may be offered for pre-order.

Pre-order products are subject to the terms displayed on the applicable product page and our Pre-Order Policy.

Release dates provided by manufacturers or suppliers may change.

Where a release is delayed, we will make reasonable efforts to provide updated information when available.

14. Individual Trading Cards

Where individual trading cards are sold, product condition should be reviewed carefully before purchase.

Descriptions of card condition are provided in good faith based on our assessment and the information available at the time of listing.

If you believe a card is materially different from its listed condition, contact us promptly so that we can investigate.

15. Intellectual Property

The CardCrown.shop website, including its original text, branding, graphics, layout, and other original content, may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our original website content without permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

16. Customer Reviews and User Content

If customers are permitted to submit reviews, comments, photographs, or other content to CardCrown.shop, you agree not to submit content that is:

  • Illegal

  • Fraudulent

  • Defamatory

  • Abusive

  • Threatening

  • Misleading

  • Infringing on another person's intellectual property

  • Containing malicious software

  • Unreasonably promotional or spam-related

We reserve the right to remove content that violates these requirements or applicable law.

17. Third-Party Services

CardCrown.shop may use third-party services for functions such as:

  • Payment processing

  • Shipping

  • Website hosting

  • Analytics

  • Security

  • Marketing

  • Customer communications

Third-party services may have their own terms and privacy policies.

CardCrown.shop is not responsible for matters that are solely within the control of an independent third-party provider, subject to applicable law.

18. Website Availability

We aim to keep CardCrown.shop available and operating reliably.

However, we do not guarantee that the website will always be uninterrupted, error-free, or available.

The website may occasionally be unavailable due to maintenance, technical problems, security issues, hosting problems, or circumstances outside our reasonable control.

19. Disclaimer of Certain Information

Information provided on CardCrown.shop is intended for general commercial and informational purposes.

We do not guarantee future market values, investment returns, appreciation, resale prices, or financial performance of Pokémon cards or collectibles.

Nothing on the website should be considered financial or investment advice.

20. Limitation of Liability

To the maximum extent permitted by applicable law, CardCrown.shop will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

21. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.

This section does not apply to the extent that such responsibility cannot legally be imposed.

22. Privacy

Your use of CardCrown.shop is also subject to our Privacy Policy, which explains how we collect and handle personal information.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website after updated terms are published may constitute acceptance of the updated terms to the extent permitted by law.

24. Governing Law

These Terms are intended to operate consistently with the laws applicable to CardCrown.shop and its customers.

To the extent permitted by law, disputes concerning these Terms or purchases from CardCrown.shop may be subject to the laws and courts applicable in Queensland, Australia.

Nothing in this section prevents a consumer from exercising mandatory rights or remedies available in their place of residence under applicable consumer protection laws.

25. Contact Us

If you have questions about these Terms of Service, please contact us:

CardCrown.shop
Email: contact@CardCrown.shop
Phone: +1 (479) 345-1674
Address: 64 Whitehaven Crescent, MCCUTCHEON QLD 4856

By using CardCrown.shop, you acknowledge that you have read and understood these Terms of Service.