FAQ

What is CardCrown.shop?

CardCrown.shop is an online store specializing in Pokémon Trading Card Game products and collectibles. We aim to provide collectors and players with a convenient and trustworthy online shopping experience.

What products do you sell?

We offer Pokémon TCG products and collectibles, which may include:

  • Booster packs

  • Booster boxes

  • Elite Trainer Boxes (ETBs)

  • Special collection boxes

  • Pokémon TCG accessories

  • Individual trading cards

  • Other Pokémon-related collectibles

Product availability may change depending on our current inventory.

Are your Pokémon products authentic?

Yes. CardCrown.shop is committed to offering genuine Pokémon TCG products. We do not intentionally sell counterfeit products.

If you have concerns about the authenticity of a product you received, please contact us promptly so we can investigate.

Orders & Checkout

How do I place an order?

Simply browse our products, add the items you want to your shopping cart, proceed to checkout, and provide the requested shipping and payment information.

You will receive an order confirmation after your purchase has been successfully completed.

Can I cancel my order?

Order cancellation depends on the status of your order.

If you need to cancel an order, contact us as soon as possible at contact@CardCrown.shop. We will determine whether cancellation is still possible before the order is processed or shipped.

Can I change my shipping address after placing an order?

Contact us as soon as possible if you entered an incorrect shipping address.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. Once an order has been shipped, we may not be able to change the delivery address.

Customers are responsible for providing accurate shipping information.

Will I receive an order confirmation?

Yes. After successfully placing an order, an order confirmation should be sent to the email address provided during checkout.

If you do not receive your confirmation, please check your spam or junk folder before contacting us.

Shipping

How long does shipping take?

Our standard processing and shipping information is provided in our Shipping Policy and on applicable product or checkout pages.

Estimated delivery times may vary depending on your destination, shipping method, carrier delays, holidays, and other circumstances outside our control.

How can I track my order?

When tracking information is available, it may be provided to you through your order or shipping confirmation.

Tracking availability can depend on the shipping method and carrier used.

What should I do if my package arrives damaged?

Please contact us as soon as possible after receiving the package.

We recommend taking clear photographs of:

  • The shipping package

  • Any visible damage

  • The product and its packaging

  • The shipping label

These photographs may help us investigate the issue and determine an appropriate resolution.

What if my order is marked as delivered but I haven't received it?

First, check the delivery location around your property and, where applicable, with household members, neighbors, or the carrier.

If you still cannot locate the package, contact us with your order information. We will make reasonable efforts to assist with the situation.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location and the payment services available at the time of purchase.

Is my payment information secure?

Payments are processed through third-party payment providers. CardCrown.shop takes reasonable measures to maintain a secure checkout experience.

For additional information, please review our Payment Policy and Privacy Policy.

Why was my payment declined?

Payments may be declined for several reasons, including incorrect billing information, insufficient funds, security checks, or restrictions imposed by your bank or payment provider.

If your payment is declined, verify your information or try another available payment method.

Returns & Refunds

Do you accept returns?

Returns are subject to the conditions described in our Return & Refund Policy and applicable consumer laws.

Please review that policy before sending any item back.

How do I request a refund?

Contact contact@CardCrown.shop with your order number and a description of the issue.

Depending on the circumstances, we may request photographs or additional information before approving a refund or replacement.

How long does a refund take?

Once a refund has been approved and processed, the time it takes to appear in your account depends on your bank or payment provider.

CardCrown.shop does not control the processing time of third-party financial institutions.

Pre-Orders

Do you offer Pokémon TCG pre-orders?

Pre-order availability depends on the products we offer and their release schedules.

When available, pre-order terms and estimated release information will be displayed on the relevant product page.

When will my pre-order ship?

Pre-orders are generally prepared for shipment around the applicable product release period, subject to inventory availability, supplier delays, and other circumstances outside our control.

Please review the specific pre-order listing for applicable information.

Can I cancel a pre-order?

Pre-order cancellation is subject to our Pre-Order Policy.

If you need to cancel a pre-order, contact us as soon as possible.

Pokémon TCG Products

Are product images always identical to the product I receive?

Product images are generally provided for illustration and identification purposes.

Packaging artwork, manufacturer designs, printing details, and other minor visual elements may change without notice.

Where applicable, the actual product received may differ slightly from the displayed image.

Are individual cards guaranteed to be a specific condition?

If you purchase individual cards, the condition should be described in the relevant product listing.

Please carefully review the listing before purchasing. If you believe the card you received does not match its stated condition, contact us promptly.

Are pull rates guaranteed?

No.

Pokémon TCG products containing randomized cards are subject to the manufacturer's randomization and distribution process.

CardCrown.shop does not guarantee specific cards, rarities, pull rates, or outcomes from sealed randomized products unless explicitly stated otherwise.

Account & Customer Support

Do I need an account to place an order?

Whether an account is required depends on the checkout options available on our website.

How can I contact CardCrown.shop?

You can contact us using the information below:

Email: contact@CardCrown.shop
Phone: +1 (479) 345-1674
Address: 64 Whitehaven Crescent, MCCUTCHEON QLD 4856

We recommend including your order number when contacting us about an existing order.

How quickly will you respond?

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary depending on the volume and nature of requests.

Important Information

The information provided in this FAQ is intended to answer common customer questions. In the event of a conflict between this FAQ and another CardCrown.shop policy, the applicable detailed policy will govern.

Nothing in this FAQ limits any rights or protections available to customers under applicable law.