Refund policy

At CardCrown.shop, we want our customers to shop with confidence. We carefully handle orders and make reasonable efforts to ensure that products are accurately described and securely packaged.

This Return & Refund Policy explains when returns, replacements, and refunds may be available.

1. General Return Policy

Returns may be accepted when an item is eligible under this policy and applicable consumer protection laws.

Before returning any product, please contact us at contact@CardCrown.shop with your order number and details of the issue.

Do not send an item back without receiving return instructions from CardCrown.shop.

2. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, please provide:

• Your order number

• Photographs of the shipping package

• Photographs of the damaged product

• Photographs of the shipping label

• A description of the damage

We may request additional information when necessary.

After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

3. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly.

Please provide your order number and photographs of the items received, including the packaging where possible.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

4. Sealed Pokémon TCG Products

For sealed Pokémon TCG products, customers should carefully inspect the product and packaging upon delivery.

Because sealed products are collectible items, we generally do not accept returns based solely on:

• Not receiving a desired card

• Unfavorable pull results

• Not receiving a particular rarity

• Not receiving a specific Pokémon

• Changes in the market value of the product

• Changes in personal preference after purchase

Pokémon TCG products containing randomized cards are not guaranteed to contain specific cards or rarities unless expressly stated in the product description.

5. Opened Products

Due to the nature of trading card products, returns may be restricted or unavailable for products that have been opened, unsealed, altered, or used, except where the product is defective, incorrect, damaged, counterfeit, or otherwise covered by applicable consumer protection laws.

This restriction does not affect any mandatory rights you may have under applicable law.

6. Individual Trading Cards

For individual cards, customers should review the product description and stated condition before purchasing.

If you believe that an individual card you received is materially different from its listed condition, incorrect, damaged, or otherwise not as described, contact us promptly with photographs and your order information.

Cards that have been altered, damaged, marked, played, or otherwise changed after delivery may not qualify for a return or refund unless required by applicable law.

7. Change-of-Mind Returns

Change-of-mind returns may be subject to the applicable laws of the customer's jurisdiction and the specific product purchased.

Where a return is permitted, the product may need to be unused, unopened, and in its original condition and packaging.

Certain products may not be eligible for change-of-mind returns because of their nature.

8. Return Shipping

If a return is approved, we will provide instructions regarding the return shipping process.

Where the return is required because CardCrown.shop sent an incorrect item or the product arrived damaged or defective, we may provide an appropriate return-shipping solution where applicable.

For other eligible returns, return shipping costs may be the responsibility of the customer, subject to applicable law.

9. Refunds

Once an approved return has been received and inspected, we will determine whether a refund or other remedy is appropriate.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

CardCrown.shop does not control third-party processing times.

10. Partial Refunds

In certain circumstances, an appropriate partial refund may be offered instead of a full refund.

Any partial refund will be discussed with the customer before being finalized, unless otherwise required by applicable law.

11. Refund Exceptions

Refunds may not be available where an item has been:

• Opened when the product is otherwise required to remain sealed for return eligibility

• Used or altered

• Damaged after delivery due to customer handling

• Modified, marked, or tampered with

• Returned without authorization

• Returned incomplete or without required components

These limitations do not apply where prohibited by applicable consumer protection laws.

12. Refunds for Cancelled Orders

If CardCrown.shop cancels an order after payment has been received, any eligible refund will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider.

13. Fraudulent or Abusive Returns

CardCrown.shop reserves the right to investigate suspected fraudulent, abusive, or dishonest return activity.

We may decline a return or refund where permitted by law if there is reasonable evidence of fraud, product substitution, tampering, or other misuse of the return process.

Nothing in this section limits any rights provided by applicable consumer protection laws.

14. How to Request a Return or Refund

To request a return, refund, replacement, or order investigation, contact us:

Email: contact@CardCrown.shop
Phone: +1 (479) 345-1674

Please include:

• Full name

• Order number

• Product name

• Reason for the request

• Photographs or other supporting evidence where applicable

We recommend contacting us before sending any product back.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any consumer rights, guarantees, warranties, or remedies that cannot legally be excluded or limited under applicable law.

If applicable consumer law provides you with rights beyond this policy, those rights remain unaffected.

16. Changes to This Policy

CardCrown.shop may update this Return & Refund Policy from time to time.

The latest version will be published on our website with the applicable update date.

17. Contact Information

CardCrown.shop
Email: contact@CardCrown.shop
Phone: +1 (479) 345-1674
Address: 64 Whitehaven Crescent, MCCUTCHEON QLD 4856