Shipping policy

At CardCrown.shop, we understand how important it is to receive your Pokémon TCG products safely and on time. This Shipping Policy explains how we process and ship orders placed through our website.

1. Order Processing

Orders are processed after successful payment confirmation.

We aim to prepare and dispatch orders promptly. Processing times may vary depending on product availability, order volume, holidays, promotions, and other circumstances.

Orders containing pre-order products may follow different processing and shipping schedules. Please refer to our Pre-Order Policy for additional information.

2. Shipping Time

Our standard estimated shipping time is:

3–6 business days

The estimated shipping period begins after your order has been processed and dispatched, unless otherwise stated on the applicable product page or during checkout.

Shipping times are estimates and are not guaranteed delivery dates.

3. Business Days

For the purposes of this policy, business days generally exclude weekends and applicable public holidays.

Delivery times may therefore vary depending on the date your order is placed and the destination.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

Customers are responsible for monitoring the tracking information provided and ensuring that someone is available to receive the package where required.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully check your:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City or suburb

  • State or territory

  • Postal code

  • Contact information

CardCrown.shop is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

6. Shipping Delays

Although we aim to meet our estimated delivery times, delays may occur due to circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Natural disasters

  • Customs or border processing

  • Incorrect or incomplete addresses

  • High shipping volumes

  • Technical issues

  • Other unforeseen circumstances

If your order is significantly delayed, please contact us so that we can investigate the situation.

7. Lost Packages

If tracking indicates that a package has been delivered but you have not received it, please first check the delivery location and, where appropriate, with household members, neighbors, building management, or the relevant carrier.

If the package still cannot be located, contact us with your order number and tracking information.

We will make reasonable efforts to assist with the investigation.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package before opening it where possible.

If the product inside has also been damaged, contact us as soon as reasonably possible and provide:

  • Your order number

  • Photographs of the shipping package

  • Photographs of the damaged product

  • Photographs of the shipping label

  • A description of the damage

We will review the information and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly.

Please provide your order number and photographs of the package and products received where possible.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other applicable remedy.

10. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as destination, order size, weight, shipping method, and current shipping rates.

11. Multiple Products in One Order

If an order contains multiple products, CardCrown.shop may ship the products together or separately depending on availability, fulfillment requirements, or other operational considerations.

If products are shipped separately, additional tracking information may be provided where available.

12. Pre-Orders

Pre-order products may have different shipping schedules from in-stock products.

If an order contains both pre-order and in-stock products, the order may be held until the pre-order product becomes available, unless otherwise stated during checkout.

Please review our Pre-Order Policy and the individual product listing for applicable information.

13. International Shipping

If international shipping is offered for a particular order, delivery times, customs procedures, taxes, duties, and other import requirements may vary by destination.

Customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country, where applicable.

CardCrown.shop does not control customs processing times or charges imposed by government authorities.

14. Delivery Estimates

Any delivery timeframe displayed on CardCrown.shop is an estimate only.

The 3–6 business day estimate does not include unforeseen carrier delays, customs delays, public holidays, or circumstances beyond our reasonable control.

We recommend allowing additional time during major holidays, product releases, promotional periods, and periods of unusually high order volume.

15. Refused or Undeliverable Packages

If a package is returned to CardCrown.shop because the customer provided an incorrect address, refused delivery, or failed to collect the package, we may contact the customer regarding available options.

Additional shipping charges may apply to resend the package where permitted by law.

Any refund will be handled in accordance with our Return & Refund Policy and applicable law.

16. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination or applicable laws and regulations.

If we are unable to legally or reasonably ship an item to a particular destination, we may cancel the affected order and provide any applicable refund.

17. Contact Us

If you have questions regarding shipping or the status of your order, please contact us:

CardCrown.shop
Email: contact@CardCrown.shop
Phone: +1 (479) 345-1674
Address: 64 Whitehaven Crescent, MCCUTCHEON QLD 4856

When contacting us about an existing order, please include your order number whenever possible.

18. Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer rights, guarantees, or remedies that cannot legally be excluded or limited under applicable law.

If applicable law provides you with rights beyond those described in this policy, those rights remain unaffected.