Privacy policy

At CardCrown.shop, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit or make a purchase through CardCrown.shop.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order information

  • Customer service communications

Transaction Information

When you purchase from us, we may collect information relating to:

  • Products purchased

  • Order number

  • Order date

  • Order value

  • Shipping information

  • Payment status

  • Refund or return information

Payment card details may be processed directly by third-party payment providers. We do not intentionally store complete credit or debit card numbers on our own systems.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services used on the website.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location derived from technical information

  • Website interaction and usage information

2. How We Collect Information

We may collect information when you:

  • Create an account

  • Place an order

  • Subscribe to communications

  • Contact customer support

  • Submit a form

  • Request a return or refund

  • Participate in promotions or other activities

  • Browse or interact with our website

We may also receive certain information from service providers that assist us with website operation, payment processing, shipping, analytics, security, or other business functions.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide customer support

  • Respond to inquiries

  • Process returns, refunds, and replacements

  • Manage customer accounts

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Improve our website, products, and services

  • Communicate important information about your orders

  • Send marketing communications where permitted and where you have provided the necessary consent

  • Comply with legal and regulatory obligations

4. Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or other contact information to send information about products, promotions, announcements, or other CardCrown.shop updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential transactional communications, such as order confirmations, shipping updates, or important account notices.

5. Cookies and Similar Technologies

CardCrown.shop may use cookies and similar technologies to help operate the website and improve your experience.

Cookies may be used for purposes such as:

  • Keeping items in your shopping cart

  • Maintaining website functionality

  • Remembering preferences

  • Understanding website usage

  • Improving website performance

  • Supporting security

  • Measuring marketing or advertising performance, where applicable

The types of cookies used may vary depending on the services and technologies implemented on our website.

For more information, please see our Cookie Policy.

6. Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, your payment information may be collected and processed by the applicable payment provider according to its own privacy policy and terms.

CardCrown.shop does not intentionally store complete payment card numbers on its own systems.

7. Sharing Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business.

These parties may include:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • E-commerce service providers

  • Technology and IT service providers

  • Analytics providers

  • Fraud prevention and security providers

  • Customer support providers

  • Professional advisers

  • Government authorities or law enforcement where legally required

We do not sell personal information to third parties for money.

8. International Disclosure

Some service providers we use may operate outside Australia.

Where personal information is disclosed to overseas service providers, we take reasonable steps to handle that information in accordance with applicable privacy obligations.

The location and applicable privacy practices of third-party providers may vary.

9. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, interference, alteration, or disclosure.

Security measures may include access controls, secure website technologies, authentication procedures, and the use of reputable third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, preventing fraud, and complying with legal obligations.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it where appropriate.

11. Accessing or Correcting Your Information

You may have rights to request access to personal information we hold about you and to request that inaccurate or incomplete information be corrected.

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Please provide enough information for us to understand the issue and investigate it properly.

We will handle privacy complaints in accordance with applicable privacy laws and obligations.

13. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

The updated version will be posted on our website with a revised "Last Updated" date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

CardCrown.shop
Email: contact@CardCrown.shop
Phone: +1 (479) 345-1674
Address: 64 Whitehaven Crescent, MCCUTCHEON QLD 4856

We are committed to treating your personal information responsibly and transparently.