Our Commitment to Authenticity
At CardCrown.shop, we understand how important authenticity is to Pokémon TCG collectors and players.
Customers should be able to purchase trading cards and sealed products with confidence. We are committed to offering genuine Pokémon TCG products and to taking reasonable steps to prevent counterfeit products from entering our inventory.
Genuine Products
CardCrown.shop does not intentionally sell counterfeit Pokémon TCG products.
We make reasonable efforts to source and maintain inventory through legitimate channels and to identify products that may present authenticity concerns.
Our commitment applies to the Pokémon TCG products and collectibles we offer for sale through our website.
Sealed Pokémon TCG Products
For sealed products, we make reasonable efforts to inspect products and packaging for obvious signs of damage, tampering, or irregularities before fulfillment where appropriate.
Please note that manufacturer packaging can sometimes include minor variations, printing differences, seal imperfections, or other characteristics that do not necessarily indicate that a product is counterfeit.
Individual Trading Cards
For individual cards, we aim to accurately represent the product being sold, including relevant information about the card and its condition.
Where appropriate, customers should review the product images, description, condition information, and other details provided on the product page before purchasing.
What Our Guarantee Covers
If you reasonably believe that a product purchased from CardCrown.shop is not authentic, contact us promptly.
We may ask you to provide:
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Your order number
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Photographs of the product
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Photographs of the packaging
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Photographs of relevant card details
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A description of your concerns
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Other information reasonably necessary for our investigation
We will review the information provided and determine an appropriate resolution in accordance with our policies and applicable law.
Potential Resolutions
Depending on the circumstances and the results of our investigation, an appropriate resolution may include:
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Replacement of the product
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Refund of the purchase price
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Return of the product
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Another appropriate remedy
The specific resolution will depend on the circumstances of the claim and applicable consumer protection laws.
Important: Product Condition and Pull Results
Authenticity is different from card condition or randomized product results.
Our authenticity commitment does not guarantee:
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A specific card condition unless stated in the listing
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A specific card pull
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A particular rarity
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A particular Pokémon
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A specific pull rate
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A specific market value
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Future appreciation in value
Sealed Pokémon TCG products contain randomized contents determined by the manufacturer.
Unfavorable pull results do not indicate that a product is counterfeit.
Customer Responsibility
Customers should inspect products upon receipt and contact us promptly if they notice anything unusual or have legitimate concerns about authenticity.
We recommend keeping the original packaging and product materials until you are satisfied with your purchase.
If you believe a product may be counterfeit, please do not alter, damage, or modify the product before contacting us, as this may make investigation more difficult.
Independent Retailer
CardCrown.shop is an independent retailer.
We are not affiliated with, endorsed by, sponsored by, or officially connected with The Pokémon Company, Nintendo, GAME FREAK, Creatures Inc., or their respective affiliates, unless expressly stated otherwise.
Pokémon and related trademarks and intellectual property belong to their respective owners.
Consumer Rights
Nothing in this Authenticity Guarantee excludes, restricts, or modifies any consumer guarantees, rights, remedies, or protections that cannot legally be excluded or limited under applicable law.
Where mandatory consumer protection laws apply, those rights remain unaffected.
Contact Us
If you have an authenticity concern regarding a product purchased from CardCrown.shop, please contact us:
CardCrown.shop
Email: contact@CardCrown.shop
Phone: +1 (479) 345-1674
Address: 64 Whitehaven Crescent, MCCUTCHEON QLD 4856, Australia
Please include your order number whenever possible so that we can investigate your claim efficiently.
Shop With Confidence
We believe authenticity is fundamental to a trustworthy Pokémon TCG store.
Our goal is to provide genuine products, transparent information, and professional customer service to collectors and players.