At CardCrown.shop, we offer pre-orders on selected Pokémon Trading Card Game products and collectibles. This Pre-Order Policy explains how pre-orders work, including payment, release dates, cancellations, shipping, and delays.
By placing a pre-order with CardCrown.shop, you acknowledge and agree to the terms below, subject to any mandatory rights provided by applicable law.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that is not yet available for immediate shipment.
Pre-order products are generally identified as "Pre-Order" on the relevant product page.
The estimated release date will be displayed where information is available.
2. Release Dates
Pre-order release dates are estimates based on information provided by manufacturers, distributors, or suppliers.
Release dates may change due to:
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Manufacturer delays
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Production issues
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Distribution delays
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Supply shortages
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Shipping delays
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Customs or regulatory issues
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Other circumstances outside our reasonable control
CardCrown.shop does not guarantee that a product will be released or shipped on the originally estimated date.
If the release date changes significantly, we will make reasonable efforts to provide updated information where available.
3. Payment for Pre-Orders
Unless otherwise stated on the product page or during checkout, payment for a pre-order may be required at the time the order is placed.
Customers should carefully review the payment terms displayed before completing a pre-order.
Once payment has been successfully processed, the order will be subject to the applicable cancellation and refund terms described below.
4. Pre-Order Pricing
The price displayed when you place a pre-order generally applies to that pre-order, subject to obvious pricing errors or other circumstances permitted by applicable law.
If the price changes after your pre-order has been placed, we will not normally change the price of an already accepted and paid order unless otherwise required or agreed.
5. Pre-Order Availability
All pre-orders are subject to product availability and the quantity of inventory ultimately supplied to CardCrown.shop.
Although we make reasonable efforts to fulfill accepted pre-orders, circumstances outside our control may affect the quantity available to us.
If we cannot fulfill a pre-order, we will contact the affected customer and provide an appropriate resolution, including a refund where applicable.
6. Orders Containing Pre-Order and In-Stock Products
If an order contains both pre-order products and currently available products, CardCrown.shop may hold the entire order until the pre-order products become available.
Where applicable, customers may be able to place separate orders to receive in-stock products earlier.
Any applicable shipping arrangements will be displayed during checkout.
7. Pre-Order Shipping
Pre-orders are generally prepared for shipment around the product's release period after the products have been received and processed by CardCrown.shop.
Our standard estimated shipping time of 3–6 business days applies after an order has been processed and dispatched, unless otherwise stated.
The 3–6 business day estimate does not guarantee delivery by a specific date.
8. Pre-Order Cancellations
If you wish to cancel a pre-order, contact us as soon as possible at:
Cancellation requests are subject to the status of the order and applicable law.
If a pre-order has already been processed, prepared for shipment, or shipped, cancellation may no longer be possible.
Nothing in this section limits any mandatory cancellation, refund, or consumer rights available under applicable law.
9. Manufacturer or Supplier Delays
CardCrown.shop is not responsible for delays caused by manufacturers, distributors, suppliers, shipping carriers, customs authorities, or other third parties.
If a significant delay occurs, we will make reasonable efforts to provide customers with updated information when such information becomes available.
Customers may contact us if they have concerns about a delayed pre-order.
10. Product Changes
Manufacturers may modify product artwork, packaging, contents, specifications, or other details before release.
Where such changes occur, CardCrown.shop will rely on the final product supplied by the manufacturer.
Minor changes to packaging or product presentation do not necessarily constitute a defect.
11. Pre-Order Limits
To ensure fair availability, CardCrown.shop may impose quantity limits on certain pre-order products.
We may cancel or adjust orders that exceed stated quantity limits where permitted by law.
Quantity limits may be applied per customer, household, payment method, shipping address, or other reasonable criteria.
12. Fraud and Order Verification
CardCrown.shop reserves the right to verify pre-orders where reasonably necessary for fraud prevention, payment security, inventory protection, or order accuracy.
An order may be delayed or cancelled where there is reasonable evidence of fraudulent activity, unauthorized payment, or abuse of the ordering system, subject to applicable law.
13. Refunds for Cancelled Pre-Orders
Where a pre-order is cancelled and a refund is due, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.
CardCrown.shop does not control third-party refund processing times.
14. Pokémon TCG Randomized Products
Many Pokémon TCG products contain randomized card contents.
Pre-ordering a sealed Pokémon TCG product does not guarantee:
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A particular card
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A particular Pokémon
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A particular rarity
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A specific pull rate
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A specific alternate-art card
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A specific market value
Card contents are determined by the manufacturer's product configuration and randomization process.
15. Pre-Order Product Authenticity
CardCrown.shop is committed to offering genuine Pokémon TCG products.
Products are supplied as manufactured and packaged by the applicable manufacturer.
If you believe a product received through a pre-order is not authentic or does not match the product purchased, contact us promptly so that we can investigate the matter.
16. Customer Responsibility
Customers are responsible for:
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Providing accurate contact information
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Providing a correct shipping address
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Reviewing product descriptions
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Reviewing estimated release dates
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Reviewing pre-order terms before purchasing
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Monitoring communications relating to their order
17. Consumer Rights
Nothing in this Pre-Order Policy excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot legally be excluded or limited under applicable law.
Where Australian Consumer Law or other mandatory consumer protection legislation applies, those rights remain unaffected.
18. Changes to This Policy
CardCrown.shop may update this Pre-Order Policy from time to time.
The latest version will be published on this page with the applicable "Last Updated" date.
19. Contact Us
If you have questions regarding a pre-order, release date, cancellation, payment, or shipping, please contact us:
CardCrown.shop
Email: contact@CardCrown.shop
Phone: +1 (479) 345-1674
Address: 64 Whitehaven Crescent, MCCUTCHEON QLD 4856, Australia
When contacting us regarding a pre-order, please include your order number whenever possible.